British Gas Owner Cuts 1,300 Call Center Jobs as Customers Shift to AI Chatbots
Massive British Gas call centre cuts mark a high-stakes shift to AI chatbots that could redefine customer care, jobs, and vulnerability in unforeseen ways.
Inflection AI Returns to Consumer Chatbots With Personalized Pi Journeys
Inflection AI reinvents consumer chatbots with deeply personalized Pi journeys that blur the line between companion and assistant—and the real twist is still ahead.
