customer service

AI Customer Service

British Gas Owner Cuts 1,300 Call Center Jobs as Customers Shift to AI Chatbots

Massive British Gas call centre cuts mark a high-stakes shift to AI chatbots that could redefine customer care, jobs, and vulnerability in unforeseen ways.

AiFlowNews
July 25, 2026

AI Customer Service

HubSpot Launches Agent Hub to Coordinate AI Agents Across Sales and Customer Service

Maximize revenue and customer loyalty as HubSpot’s new Agent Hub unifies AI agents across sales and service—but can teams truly control them?

AiFlowNews
July 24, 2026

British Gas Owner Cuts 1,300 Call Center Jobs as Customers Shift to AI Chatbots

HubSpot Launches Agent Hub to Coordinate AI Agents Across Sales and Customer Service

AI Backlash Grows as Governments Tighten Rules on Artificial Intelligenc

AI Could End Wall Street’s Obsession With Quarterly Earnings

Cloudflare Enters the AI Browser Race With Agent First Web Experience

DeepMind Founder Demis Hassabis Takes New Top AI Role at Google