British Gas Owner Cuts 1,300 Call Center Jobs as Customers Shift to AI Chatbots

Massive British Gas call centre cuts mark a high-stakes shift to AI chatbots that could redefine customer care, jobs, and vulnerability in unforeseen ways.

Amazon Cuts Jobs in Its Artificial General Intelligence Division

Unsettling job cuts in Amazon’s AGI unit reveal a strategic AI pivot that could reshape Nova models, infrastructure, and the future of work.